Forgive Wild Fresh Frozen Seafood for insult?

Forgiveness does not mean accepting abuse. Not having received the apology I asked for at the end of this episode, I'm sharing this story as widely as I can.

Anyone ordering from Wild Fresh Frozen Seafood should call within a few hours to confirm that only one order has been entered on their computer. The number to call is 800-980-2435   Or, if you raise a question, be prepared to be insulted.


Before I go on with the back story, I just noticed that he says I ordered Crab bibs. I ordered lobster bibs. I do hope he sent the right thing, or my gift recipient might be insulted. Fortunately he's a good friend so I'm sure it won't do too much damage.

This is the back story. I've emphasized some important lines in bold:

On 10/20/2011 I ordered a product for $23.43 and immediately received a confirmation for order #2045 - usual procedure when ordering on the web, I relaxed until I received notice on 10/27/2011 that two orders were being shipped, #2045 and #2044. My credit card had been charged twice.

            I assumed an error had been made. (I still assume it was all an error.) I sent an e-mail identifying the order numbers, saying, “This is a surprise gift to the addressee and, unfortunately, you've already shipped it. But I don't want to pay double what I planned, and I don't want to burden them with a trip to return it. I'll notify my credit card to withhold payment on the second shipment. Perhaps you can send [him] a self-addressed envelope with which to return the other one.

            Please get back to me on how to handle this.

Thanks,

Mona Gustafson Affinito"

In response I expected something like, “We apologize for the inconvenience. We will send a postage paid attachment for Mr. [  ] to return the extra item.” Instead I got an accusation that I was trying to defraud Mr. McCabe.

“Dear Monica, (Note the name change.)

You ordered two sets of crab bibs, we sent two sets.  We have no way of "charging your card" after you order..If you wish to return one, you will have to pay for return shipping. Should you feel that defrauding us of $22.43 is an appropriate response, we will challenge the attempted chargeback.”

            And then came the implied accusation that I’m a liar. When I responded that I had received only one receipt, he responded,”Regarding your receipt(s).  You got two.  Every completed order has an emailed receipt.  This function has never failed.”

             I’m willing to concede I may have hit the “finish” button twice, in which case I would expect I would have received two receipts. Then I would have called to cancel the second order before it was shipped. I’d also be willing to apologize for the error. The truth is, I never received the second receipt. Believe me, if I were going to start a career of fraud at this stage in my long squeaky clean life, I’d aim for something more than $23.43.

            Anyway, I told him to accept the $23.43, that I forgave him for the insult, and I’d like an apology. I waited for that before posting this. None was received, so here I am.

Mona Gustafson Affinito

http://www.forgivenessoptions.com